Privacy Policy

This Privacy Policy applies to personal information collected by AutoViffy through:

• our website and apps;
• account registration;
• vehicle history report purchases or views;
• mechanic partner registration and verification;
• service record submissions;
• business profiles and listings;
• customer support;
• marketing communications;
• cookies, analytics, and advertising tools;
• surveys, promotions, referrals, or communications; and
• integrations with third-party services.

AutoViffy may collect:

Account and contact information

• name;
• email address;
• phone number;
• mailing address;
• business name;
• shop address;
• login credentials;
• account preferences.

Mechanic/shop verification information

• business registration information;
• shop ownership or authorization details;
• proof of business identity;
• service categories;
• operating hours;
• licensing or certification details where applicable;
• tax/payment information where required for compensation.

Vehicle and service information

• VIN;
• make, model, year;
• odometer readings;
• service dates;
• work order/service visit details;
• service categories;
• shop identity;
• invoices or supporting documents;
• record verification status;
• data quality flags.

Transaction and payment information

• purchases;
• report orders;
• partner payouts;
• billing details;
• payment processor references;
• tax or accounting information.

Device and digital information

• IP address;
• browser type;
• device identifiers;
• operating system;
• pages viewed;
• referring URLs;
• app events;
• cookie identifiers;
• approximate location derived from device or IP;
• marketing attribution data.

Communications

• emails, messages, forms, support requests, call notes, survey responses, and feedback.

AutoViffy may use information to:

• provide vehicle history reports and related Services;
• verify mechanic partners and service records;
• operate record-submission and payout programs;
• create and maintain mechanic business profiles;
• improve vehicle-history transparency;
• detect duplicate, inaccurate, fraudulent, or artificial records;
• process payments and payouts;
• provide customer support;
• personalize user experience;
• send service, security, account, transactional, and administrative messages;
• send marketing communications where permitted by law;
• measure and improve advertising, platform performance, and user experience;
• comply with legal, tax, accounting, regulatory, and security obligations;
• enforce agreements and policies; and
• protect AutoViffy, users, shops, vehicle owners, and the public from fraud or misuse.

AutoViffy may disclose information to:

• service providers that host, process, store, analyze, verify, or support the Services;
• payment processors and payout providers;
• analytics and advertising partners, subject to applicable consent requirements;
• participating mechanics/shops where needed for account or profile purposes;
• purchasers/viewers of vehicle history reports, where information forms part of the report;
• data partners, insurers, dealers, lenders, marketplaces, or other automotive participants, where permitted and consistent with user consent and applicable law;
• legal, regulatory, law-enforcement, tax, or government authorities where required or permitted;
• professional advisors, auditors, insurers, and business transaction parties; and
• successors or purchasers in connection with a merger, financing, sale, restructuring, or transfer of business assets.

Business profile information, verified mechanic designations, service categories, shop location, contact details, and other listing information may be displayed publicly through AutoViffy’s website, app, maps, reports, or promotional materials.

Mechanic partners must not submit unnecessary personal information about customers, vehicle owners, drivers, or third parties. Service records should focus on vehicle/service facts, not personal customer details, unless AutoViffy expressly requests and lawfully permits that information.

AutoViffy may remove, redact, reject, or limit records that contain unnecessary personal information.

AutoViffy may use cookies, pixels, SDKs, and similar technologies for essential site operation, security, analytics, personalization, and marketing. Users should be given cookie choices where required by law.

AutoViffy may send marketing messages where permitted by law, including Canada’s anti-spam rules. Users can unsubscribe using instructions in the message or by contacting AutoViffy. Transactional, account, security, legal, and service messages may still be sent.

AutoViffy uses administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and AutoViffy cannot guarantee absolute security.

AutoViffy keeps personal information only as long as necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, fraud prevention, vehicle-history integrity, dispute, and recordkeeping purposes.

Because vehicle-history records may remain relevant for the life of a vehicle, AutoViffy may retain certain vehicle/service records for extended periods where permitted by law and where personal information has been minimized or appropriately protected.

AutoViffy may process or store information in Canada, the United States, or other jurisdictions where service providers operate. Information may be subject to laws of those jurisdictions.

Depending on your location and applicable law, you may have rights to:

• access personal information;
• correct inaccurate information;
• withdraw consent, subject to legal or contractual limits;
• request deletion where applicable;
• challenge AutoViffy’s privacy practices; and
• ask questions about privacy handling.

Privacy questions or requests should be sent to:

AutoViffy Privacy Officer — Email: info@autoviffy.com